Privacy Policy

Privacy Policy

Last updated: October 2025

Elite Emerald Spa (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Business name: Elite Emerald Spa
Address: 364 King Street, London, W6 0RX
Email: book@eliteemeraldspa.co.uk

Telephone: 07494 944197

We act as the data controller for the personal information you provide to us.

2. Information We Collect

We may collect and process the following types of information:

• Personal details – such as your name, phone number, and email address when you contact us or make a booking.
• Appointment details – including treatment type, date, and time.
• Health information – relevant medical history, allergies, or conditions to ensure safe and suitable treatments.
• Payment details – when making purchases or deposits (processed securely by our payment providers).
• Marketing preferences – your choice to receive or opt out of promotional messages.

3. How We Use Your Information

We use your personal data for the following purposes:

• To manage your appointments and bookings.
• To provide you with safe and effective treatments.
• To communicate with you about your appointments, offers, or updates.
• To process payments and maintain financial records.
• To comply with legal or regulatory obligations.

We only collect and use your data when it is necessary for one or more of the following legal bases:

• Consent – when you agree to receive marketing communications.
• Contractual necessity – to deliver services you have booked.
• Legal obligation – for record keeping or compliance purposes.
• Legitimate interests – for managing and improving our business operations.

4. Marketing

We may occasionally contact you with updates, offers, or news about Elite Emerald Spa, but only if you have given us consent to do so.
 You can withdraw consent at any time by emailing book@eliteemeraldspa.co.uk
or clicking “unsubscribe” in any marketing email.

5. Data Storage & Security

We take reasonable steps to ensure that all personal data is stored securely and protected from unauthorised access, alteration, or disclosure.
 This includes:

• Using secure, password-protected systems.
• Limiting staff access to client information.
• Securely deleting or anonymising data when no longer needed.
  
  

6. Data Retention

We keep personal data only as long as necessary for the purposes it was collected, including to comply with legal, accounting, or insurance requirements.
 Typically:

• Client contact and treatment details are retained for up to 7 years (in line with insurance guidelines).
• Marketing data is retained until you withdraw consent.
  
  

7. Sharing Your Information

We do not sell, rent, or trade your personal data.
We may share limited information with trusted third-party providers (such as booking systems or payment processors) who help us deliver our services.
All third parties are required to keep your information secure and only process it according to our instructions.

8. Your Rights

Under UK data protection law, you have the right to:

• Access the information we hold about you.
• Correct inaccuracies in your data.
• Erase your data (where legally possible).
• Restrict or object to processing.
• Withdraw consent at any time.
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

To exercise any of these rights, please contact us at book@eliteemeraldspa.co.uk
.

9. Cookies

Our website may use cookies to improve your browsing experience and analyse site performance. You can choose to disable cookies through your browser settings, though this may affect certain site features.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where appropriate, notified to you via email.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
 📧 book@eliteemeraldspa.co.uk

📞 07494 944197
📍 Elite Emerald Spa, 364 King Street, London, W6 0RX